We aim to provide a smooth, easy buying experience for you, that is stress and hassle free. Any foreseen delivery challenges such as a difficult schedule, a planned absence or limited site accessibility should be communicated at the time of order.
Rotoplas rainwater tank delivery zone
Rotoplas’ rainwater tank delivery zone includes the Newcastle, Sydney, Illawarra, South Coast, Canberra and Southern Highlands regions. These regions are bordered by Narooma on the South Coast, inland to ACT, Yass and Goulburn in the Southern Highlands, the Hume Highway/M5 into Western Sydney and the M7 and M1 from Sydney up to Newcastle.
If you are outside these delivery regions, please call us on 1800 218 000 to check whether we can deliver to your area and get a freight proposal.
When placing an order, your delivery address must be clearly identified and able to be located on Google Maps or similar. Your house number should be clearly visible at the front of your property. Houses under construction should have the lot number marked on the builder’s construction board.
What are the onsite delivery requirements?
To allow for a smooth delivery process, we need you to confirm that we will have no difficulty in accessing your property, and that there will be someone home to assist and secure the tank.
If your property is off a main road or street, accessibility must be possible. We require clear access for a truck and trailer combination which is up to 19 metres long, 2.5 metres wide and 4.6 metres high. If this is not provided or is impossible, the driver will leave the tanks at the closest possible place. Our delivery vehicles cannot negotiate overhanging trees, rough roads and tight bends etc.
In addition to the driver, we require at least one other able bodied person present on site for the delivery to assist the driver with unloading the tank/s.
It is important to note that it is the owner’s responsibility to store the tank securely to prevent it from rolling or blowing away, if it is unable to be installed straight away.
Does Rotoplas delivery include installation?
A Rotoplas rainwater tank delivery does not include positioning or installation. The delivery driver is responsible only for a kerbside drop to the front of your property, and any additional services requested at the time of delivery are at the sole discretion of the driver and may incur additional cost. It is especially important to note this is outside of our control where a courier is used.
If prearranged, we are happy to provide assistance in positioning the tank only where it is safe and reasonable for the driver to do so, and the location is easily accessible.
If no one is in attendance to receive the tank, our delivery driver will leave it at the front of your property and will take a photo of the tank in position for our records.